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Feb 25, 2009

"We must be silent before we can listen. We must listen before we can learn. We must learn before we can prepare. We must prepare before we can serve. We must serve before we can lead." --William Arthur Ward

CEO of the People

There's a lot of resentment these days against executive compensation and all the perks taken by corporate heads. Maybe there's something to be learned from the boss of Japan Airlines, Haruka Nishimatsu, who takes the bus to work. Nishimatsu knocked down his office walls so people can walk up and talk to him, and he works from a desk with an old-fashioned wooden in-and-out box. Got an idea? Tell him at lunch in the company cafeteria because he wants people to share."I go there," Nishimatsu said, "to raise morale and motivation." And he motivates one-on-one, regularly popping into planes, chatting with flight attendants, even helping sort the newspapers.