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Nov 1, 2005

"It is to the credit of human nature, that, except where its selfishness is brought into play, it loves more readily than it hates." --Nathaniel Hawthorne

Sorry's State of Affairs

Admitting a mistake is one of the hardest tasks to do, as we work hard to make ourselves look good. However research is beginning to show that people are much better off if they say they are sorry when they make a mistake. In business and medicine, an apology has proved to lower the number of lawsuits and the amount awarded in those that are filed.